Terms of service
OVERVIEW
Welcome to Soreva! The terms “we,” “us,” and “our” refer to Soreva. Soreva operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). Soreva is a store powered by Shopify, which allows us to provide you with the Services.
The following Terms and Conditions, together with any policies referred to herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and address areas such as disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you give us your consent to allow any minor dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including browsing or accessing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services accurately in our online stores. However, please note that the colors or appearance of products may vary depending on the device you use to access the store and your device’s settings and configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match what is displayed or described in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer on a case-by-case basis by person, geographic region, or jurisdiction.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Soreva reserves the right to accept or decline your order for any reason, at its sole discretion. Your order is not accepted until Soreva confirms its acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as Soreva may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time of the order.
Returns or exchanges are permitted only in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your personal or household use only and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless otherwise stated, displayed prices do not include taxes, shipping and handling fees, or customs or import duties.
Prices displayed in our online stores may differ from prices offered in physical stores or in other online stores or platforms operated by third parties. From time to time, we may offer promotions that affect pricing and are governed by separate terms. In the event of a conflict, the promotional terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores and to promptly update your information as necessary.
You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete;
(ii) you are authorized to use the credit card;
(iii) charges incurred will be honored by your card issuer; and
(iv) you will pay all charges at the prices displayed, including shipping and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
All Services, including but not limited to trademarks, trade names, text, displays, images, graphics, product reviews, videos, audio, and their design, selection, and arrangement, are owned by Soreva, its affiliates, or licensors and are protected by U.S. and international intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, perform, republish, download, store, or transmit any material without prior written consent.
Nothing in these Terms grants you any license or rights to any intellectual property of Soreva, Shopify, or third parties beyond what is expressly stated. Unauthorized use may violate intellectual property laws. All
rights not expressly granted are reserved.
Soreva names, logos, product and service names, designs, and slogans are trademarks of Soreva or its licensors. Shopify names and logos are trademarks of Shopify. All other trademarks belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may have access to third-party tools provided as part of the Services, which we do not monitor or control.
You acknowledge that these tools are provided “as is” and “as available,” without warranties or endorsements. We are not liable for your use of optional third-party tools.
Your use of such tools is entirely at your own risk, and you should ensure you understand and accept the terms provided by the relevant third-party provider.
Future features or tools added to the Services will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may include links to third-party websites or content. We are not responsible for examining or evaluating their content or accuracy. Accessing third-party sites is at your own risk.
We are not liable for any harm or damages related to your use of third-party websites or products. Please review third-party policies before engaging in transactions. Complaints regarding third-party products should be directed to the third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
[MERCHANT NOTE: This section must not be removed or modified.]
Soreva is powered by Shopify, which enables us to provide the Services. However, purchases made through our store are transactions solely between you and Soreva. Shopify is not responsible for any aspect of these transactions. You expressly release Shopify and its affiliates from any claims or liabilities arising from your purchases from Soreva.
SECTION 10 – PRIVACY POLICY
Personal information collected through the Services is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you acknowledge having read these policies.
Shopify collects and processes personal data related to your use of the Services in order to provide and improve them. Your information may be shared with Shopify and third parties located in other countries. See our Privacy Policy for more details.
SECTION 11 – FEEDBACK
If you submit ideas, suggestions, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.
You warrant that you own or have the necessary rights to the Feedback and that it complies with these Terms. We are not obligated to keep Feedback confidential, compensate you, or respond.
We may remove any Feedback deemed unlawful, offensive, or in violation of these Terms.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may contain errors or omissions related to product descriptions, pricing, promotions, shipping, delivery times, or availability. We reserve the right to correct errors or cancel orders at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. Prohibited uses include illegal activities, violations of laws, infringement of intellectual property, harassment, misinformation, spam, impersonation, malware transmission, or interference with security features.
We reserve the right to suspend or terminate your account for violations of these Terms.
SECTION 14 – TERMINATION
We may terminate your access to the Services at any time without notice. You remain liable for all amounts due up to the termination date.
Certain sections will survive termination, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services are provided for general information only. We make no guarantees as to accuracy or usefulness. Use of the Services is at your own risk.
Except as expressly stated, the Services and all products are provided “as is” and “as available,” without warranties of any kind. Some jurisdictions do not allow limitations on implied warranties, so these exclusions may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Soreva, Shopify, and their affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Soreva, Shopify, and their affiliates from any claims arising from your breach of these Terms, violation of law, or use of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any right does not constitute a waiver. These Terms constitute the entire agreement between you and Soreva and supersede all prior agreements.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our consent. We may assign them freely without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws and courts of the jurisdiction in which Soreva is headquartered.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time. Continued use of the Services after changes constitutes acceptance.
SECTION 24 – CONTACT INFORMATION
Questions regarding the Terms should be sent to:
SOREVA
help.soreva@gmail.com
16 rue chanoine vinceneux, 21000 Dijon
+33 6 51 93 52 46
SIREN: 99971372000012
VAT: FR15999713720