Shipping & Returns

🚚 Shipping Information

We currently ship to the United States and Canada.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

Estimated Delivery Time

• United States: 5–12 business days

• Canada: 7–15 business days

Delivery times may vary depending on demand, carrier delays, or customs processing.

Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can follow your package every step of the way.

Please allow up to 48 hours for tracking information to update after shipment.

🔁 Returns & Refunds

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Return Eligibility

You may request a return or refund within 30 days of receiving your order, provided that:

• The item is unused

• The item is in its original packaging

• Proof of purchase is provided

How to Request a Return

To start a return, please contact us at:
📧 help.soreva@gmail.com

Include:

• Your order number

• The reason for the return

• Photos (if the item is damaged or defective)

Our support team will guide you through the next steps.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective

• Shipping fees are non-refundable

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

📦 Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.

We will resolve the situation as quickly as possible with a replacement or refund.

❓ Questions?

If you have any questions about shipping, returns, or your order, feel free to contact us at:
📧 help.soreva@gmail.com

We’re happy to help 🤍